Privacy Policy for LetMeExplain.AI
At LetMeExplain.AI, operated by Thoughtful Consultancy Ltd, we are committed to safeguarding your privacy and protecting your personal data. This Privacy Policy outlines how we collect, use, store, and protect your information when you use our website and services.
1. Information We Collect
We may collect the following types of information:
A. Personal Information Provided by You
- Name, email address, and contact details when you sign up or communicate with us.
- Billing information for payment processing.
- User preferences and account details.
B. Automatically Collected Information
- Device information, IP address, browser type, and operating system.
- Usage data such as page views, session duration, and interactions with our website.
C. Data Uploaded for Chatbot Training
- Documents, website links, or custom text provided to train your chatbot.
- Please ensure uploaded content does not contain sensitive personal information.
2. How We Use Your Information
We use the information collected to:
- Provide, maintain, and improve our services.
- Personalize user experiences and offer customer support.
- Process payments and manage subscriptions.
- Communicate important updates about our services.
- Analyze usage trends to enhance platform performance.
3. Sharing Your Information
We do not sell your personal information to third parties. However, we may share your data in the following circumstances:
- Service Providers: With trusted partners who assist in providing essential services, such as payment processors and hosting providers.
- Legal Requirements: When required by law or to protect the security and integrity of our services.
4. Data Security
We prioritize the security of your information and implement measures to protect it, including:
- Secure data storage on AWS servers with encryption.
- Regular security assessments and access control mechanisms.
While we strive to protect your data, no method of storage or transmission is completely secure. Please exercise caution when sharing sensitive information.
5. Data Retention
We retain personal information only for as long as necessary to fulfill the purposes outlined in this policy, or as required by law.
Uploaded chatbot training data will be securely stored and can be deleted by the user at any time.
6. Your Rights and Choices
You have the right to:
- Access, correct, or delete your personal information.
- Opt out of receiving promotional communications.
- Withdraw consent for data processing where applicable.
To exercise these rights, please contact us at hello@letmeexplain.ai.
7. International Data Transfers
If you are accessing our services from outside the United Kingdom, please note that your data may be transferred and processed in the UK or other countries where our service providers operate.
8. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance user experience and analyze website performance. You can control cookie preferences through your browser settings.
9. Children's Privacy
Our services are not directed at children under the age of 13, and we do not knowingly collect personal information from children.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.
11. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at:
Thoughtful Consultancy Ltd
The Offices, 57 Newtown Road, Hove, England, BN3 7BA